JEA does not accept these forms of payment. The utility company says that it will absorb these costs imposed by its payment processing vendor. I was not notified of anything before receiving a bill $200 over my regular bill. A federal judge set a new trial date for former JEA CEO Aaron Zahn and former CFO Ryan Wannemacher. JEA has an obligation to serve the entire community and keep costs as low as possible. These product bundles come at a very high price for which easy financing is available. If you do not have a JEA.com account, we can help you create one. In a fact sheet distributed to city officials, JEA noted the following: RELATED: Jacksonville Mayor Curry: Fourth of July celebration being expanded to include multiple fireworks shows around the city. Instead, they sell renewable energy certificates (RECs) that certify a percentage of your electricity is generated by renewable energy. Their business cannot function without electricity. Protect yourself from possible rip-offs. Beneficial User of the service. Every year, you post that and it's like putting salt in the wound. Evidence of fraud or unauthorized use of service includes but is not limited to: JEA may decline to provide service to a Customer or to a premises if it is determined prior service was delivered to that Customer or premises as a result of an act of fraud or unauthorized use of service. Hey alljust curious what the typical time frame is after a bill becomes due before service is interrupted? Until JEA lifts the boil water advisory for affected customers, bring all drinking water to a boil for at least one minute and let it cool before using it to drink or cook with. More than 45,000 customers had overdue balances as of Sept. 14. JEA has installed 8 solar farms over the past decade and has plans to build five more. Non-conformance with state or local codes or We are committed to working with customers to restore service as quickly as possible after payments are made. Sign up below to be added to our mailing list for the latest news updates, access to exclusive contests, and more! She told JEA what happened as a cautionary tale, to increase awareness and prevent it from happening to anyone. Summer utility bills can be particularly tough. We value your privacy. Responding often results in even more spam and scam attempts directed at you. JEA was set to cut power to a number of its customers today. Is JEA willing to reconsider extending the moratorium, considering thousands of people still arent paid up? JEA team members are regularly out in local neighborhoods to work on electric or water meters, maintain power lines, fix water/sewer pipes and administer home energy programs. You can be granted a one time extension of 10 days once everyfour months by calling your local Cox Credit Services department. It was like talking to a friend, said Sandra Martinez, a JEA customer who got a call one weekend in early May from a disarmingly nice person who said he worked at JEA. We either credit your account or mail a check to your electric service address. We understand that some situations will require greater assistance. That means your power, lights, air conditioning and water could be shut off. Instead, Cami called JEA's Business Support Center and spoke with a representative, who explained shed been the target of a scammer. It's my whole damn pay check. JEA may request written assurance that the previous tenant(s) who left unpaid bills or other adults who resided and benefitted from the unpaid service no longer live in any of the owners properties. Commercial customers may call This is getting out of hand. They pay their bill online and on time every month. If you have a digital Smart Meter, it can take only a few hours for your power to be reconnected, but it still does depend upon the workload of the TDSP technicians. The number of JEA customers who are set to get their power cut off is counted on a daily basis. Disconnections. Residential/Light Commercial = $50. Senda single notification one hour before disconnection. Learn About JEA's Claims Resolution Policy. A summer grace period by JEA is ending on Sunday at midnight. Sheila Pressley from JEA said if you receive a call with this message, hang up because it is 100% a scam. So glib and business like. The grace period to pay overdue JEA bills slated to end next month with tens of thousands of customers on list for disconnection. Dont believe them! We will Turns out this work is very expensive. Always look for official signage at JEA authorized payment-only locations and have your bill and/or account number with you. Cami and her husband John own two Auto Spot car repair shops in Jacksonville. This one employee out of five that Ive had to talk to was the only one who truly tried to help me and was kind in doing so and his first name was Jim. The fact that this is our only poor overcharged ** option is absurd. We try to be as flexible as possible. Our water comes from the pristine Floridan aquifer some 1,000 feet underground, where its protected from contaminants by a thick layer of clay. Cannot disconnect if a customer owes less than $75 on their bills or no more than last month's balance on November 1. Ability to pay depends on customer service desk hours at each location. Customers who receive one of these calls are urged to notify JEA at Targeting utility customers across the country, these callers claim the customer is behind on their utility payments or that their utility meter needs to be replaced. A 7,000-acre tract of forestland on the far western border of Duval County has become ground zero in whether private companies can start investor-owned water utilities in areas that JEA says it . Send emails threatening to close your account if you do not take the immediate action of providing personal information. I had to write it down with a pen so I knew what to tell the Electrician. Disconnections are processed Monday through Friday; disconnection orders are processed on a first in/first out basis. by any Customer or Beneficial User of the service at any one or more premises Also effective October 1, JEA is eliminating fees for customers that pay with a credit or debit card. Business hours The problem is when the candidate has a "will not do" list that puts more limitations on the position than you would like. They said they would refund the amount and I would get it in 6 days. We try to be as flexible as possible. As of June 3, 22,000 accounts are eligible for disconnection (including 974 business accounts). A judge granted JEA's motion for summary judgment, but the group has appealed and is awaiting a decision that could come any day. Notifications can be turned off anytime in the browser settings. JEA was set to cut power to a number of its customers today. We will not notify the credit bureau if you satisfy the final bill Unauthorized receipt of utility services by theft, diversion, tampering or unauthorized connection; Unauthorized use of service without having contracted with JEA to do so and refusing to establish service in a Financially Responsible Partys name, Direct benefit from the use of a utility with the knowledge, or under such circumstances as would induce a reasonable person to believe, that such direct benefits have resulted from any tampering with, altering of, or injury to any connection, wire, conductor, meter, pipe, conduit, line, cable, transformer, amplifier, or other apparatus or device owned, operated, or controlled by such utility, for the purpose of avoiding payment. My bill went from 100 to 150 a month to 255 a month in one year. When JEA wins, you win. Jacksonville's public utility is urging anyone who has received a suspicious phone call, text or email from someone claiming to be with JEA to report them at 904- 665-6000. Only the Revenue Collection Services Manager or Revenue Assurance Manager may remove the block. Jea is extremely expensive. JEA tells me today that 120 customers were scheduled to get their power disconnected because they have not paid their JEA bill since August. Cami was so angry, she called back the scammers at the number they gave her. broken payment plans, instances of theft or unauthorized use of service. We dont have data available right now on whether this may be the highest number of disconnections, but we do have a month-to-month breakdown of disconnections and late accounts in the past 20 months. I wanted to though. agent, or occupant of impending disconnection. It will be phased over several days, starting on Friday. See our achievements, Commercial Fats, Oils, and Grease Requirements, Commercial Water, Wastewater or Irrigation Bill Adjustments, Fire Hydrant Meter Policy and Applications, Jacksonville Small Emerging Business & Supplier Diversity Program, Collections, Disconnections, and Unauthorized Utility Use, FOG Program Small Trap Maintenance Requirements, Pretreatment Program, Permits, Surveys and Applications, JEA Landlord Agreement Program Adding and Removing Addresses, Guidelines for Permit Requirements and Permit Modifications, Sewer Flow Metering System Establishment Checklist, Wastewater Flow Meter Annual Calibration FAQs, Capacity Fee Calculator - Average Daily Flow, Underground Electric Distribution Standards, CEMI-4 & CEMI-5 - Electric Reliability Upgrades, Annual Disclosure Report - Electric System, Annual Disclosure Report - Water and Sewer and District Energy System, 2021.02.17 JEA Announces New Leadership Team, 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association, 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer, 2021.07.13 JEA Announces New COO and VP of Financial Services, 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer, 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services, 2021.09.30 Ricardo Rick Morales III Appointed to JEA Board of Directors, 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors, 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community, 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion, 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit, 2022.01.17 Statement on Holiday Road Sewer Overflow, 2022.01.27 JEA Names Mark Stultz Vice President, Communications, 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council, 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture, 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council, 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season, 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery, 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies, 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat, 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing, 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area, 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place, 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts, 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian, 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville, 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction, 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community, 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida, 2022.11.08 JEA Prepares for Subtropical Storm Nicole, 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations, 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition, 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather, 2022.12.24 JEA Offers Tips During Severe Cold Weather, 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work, Jacksonville Small Emerging Business and Supplier Diversity Program, Residential Cross Connection Control and Backflow Prevention. We need deregulation and competitive company access to free and discount solar panel in community to supplement cost for all. resources that can help. Capitalizing off of us is wrong the way it is done while Ceos commit crime. Do not trust contact information provided in suspicious emails. Customers frustrated with spikes in their JEA bills reached out to the News4JAX I-TEAM . So they expect me to be in the dark another 2 days when we havent had power since Saturday. thereof. JEA came out to my home & took my meter Saturday without telling me. activities may begin 30 days after rendering the final bill. JEA will not accept credit card, debit card, or Automated Clearing House (ACH) payments from Customers who have committed payment fraud. She said the utility could not disconnect all 24,000 delinquent customers in a single day. terminated for non-payment and who do not pay their final bill will be reported The standard term for payment arrangements for residential customers will expand from three to nine months, interest-free; terms for small business customers will expand from six to nine months, interest-free. Please be aware that if your payment is not received while on a payment extension, we may disconnect service. Beneficial Use of Service: JEA Jacksonville invest in good for people and not for these corporations. Any payment not received by the due date may expedite vary by location. Adelaide. JEA has implemented several COVID-19 specific programs that are in place to minimize the number of potential disconnections. 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