Some buyers do claim this as a scam, but this is truly not always the case. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Thank again for your purchase ". Thats scary and awful. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Update: the buyer informed me today that the package arrived. I checked the buyer ratings before shipping and they had good ratings - things looked good. I have this happen all the time. Internet was a no go.I am at the Post Office to see whats up. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. This actually happened to me except I was the buyer. 'In honor of imnotlegolas for starting this subreddit. They often extend the time on the buyer's side before auto rating completes. Press question mark to learn the rest of the keyboard shortcuts. My buyer claims they didn't revive a package UPS says was delivered. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. ', Press J to jump to the feed. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Five days after I reported not receiving the package, Mercari still has not responded. Not likely. Ah, ok. My husband and I are relatively new to this scene. Create an account to follow your favorite communities and start taking part in conversations. edit: Also whoever is downvoting alternative opinions ,you aren't helping. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. The police could ask for that to help find the thief. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. ', Press J to jump to the feed. this is a question and various opinions are valid and necessary. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I have the tracking number though, and it says the package was delivered. On hold with USPS now to see what they have to say. I despise Mercari and will never use them again! Had this happen to me as a buyer! Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. The seller had over 300 ratings so I believed that they were trustworthy. Show more Is Mercari Legitimate? You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. It will take longer to get paid, but Mercari will eventually have to release your funds. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I was really worried about this situation. Thanks . Press J to jump to the feed. I insured the package at full value. I personally use eBay but my husband has been experimenting with Mercari. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thanks for the tip! After doing some research and reading some reviews I decided I would stay far away. yes I definitely wont. I was also charged the incorrect amount of money. Buyers are aware of having three days to rate, so I prefer to be left alone. Any advice is greatly appreciated. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Create an account to follow your favorite communities and start taking part in conversations. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I really feel this could be a scam. Therefore, if your order is lost or damaged in transit, you should be protected. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. New to mercari love the community already. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. I've had 2 sales on Mercari and both were purchased by scammers. I'm not sure what else I can do. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Always do this as the seller. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I always do, "hi there, just saw your item was delivered, I hope you love it. Are we going to loose out on a $100+ and have to refund this guy? thanks. Weve got you covered. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Checked everywhere and there was no delivery. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! very good point. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I would personally be a bit annoyed. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Shipping claims can take up to 2 weeks to resolve. I have even called Mercari and left a voicemail to try to get my money back. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. So, I go into my post office and talk to the clerk. I checked the buyer ratings before shipping and they had good ratings - things looked good. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Internet was a no go.I am at the Post Office to see whats up. The tracking shows as delivered. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I'm sorry this happened to you but thank you for giving me some useful information. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. **However, I was never given my payment. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I contacted the seller and they insisted I wait a few days. I just worry about package theft and stuff. 5 Common Mercari Scams & How To Avoid Them. While I've searched the sub I was still curious. This website is using a security service to protect itself from online attacks. Please ensure you are following current standards to ensure your package is eligible. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Is this a scam? The sale was almost $200. That's shitty the buyer seems genuine so I'd hate for this to be the case. Your IP: The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. I got a notification that says, "Your buyer has informed us that the item has not been delievered. The title says it all. Mercari takes about 2 days to respond. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. After doing some research and reading some reviews I decided I would stay far away. Thanks to all that responded, very helpful! The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Items that are not claimed within 10 days will be destroyed. The buyer got paid after three days and I was still charged. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Very likely to be actually delivered today and will update in tracking. New comments cannot be posted and votes cannot be cast. I shipped out a piece of jewelry. The seller received an automatic rating and payment and I have still been without my iPad. . Press question mark to learn the rest of the keyboard shortcuts. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. My buyer claims they didn't revive a package UPS says was delivered. New comments cannot be posted and votes cannot be cast. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Buyer supposed . The good news is that eventually you will be paid out either way. Cloudflare Ray ID: 7a16556a0c7c770d Had this happen a few weeks ago. . Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Please contact me back after you talk to your local USPS". They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Package was delivered yesterday. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. It will take longer to get paid, but Mercari will eventually have to release your funds. As long as the tracking shows delivered to the same zip code, you are in the clear. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Mercari does offer a $200 shipping protection with each order. New to mercari love the community already. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". This a-hole was trying to scam me. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. For more information, please see our The next step is tell the buyer I will be calling their local PD to report it. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Payments are processed on the site, preventing fraud or scamming . The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. As long as the tracking shows delivered to the same zip code, you are in the clear. I contacted customer support and told them it was delivered. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? But it appears as if everything is in order now. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Verify the shipping address on your order confirmation. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Hoping for a happy ending to this problem. The third arrived a few days after the window closed). FIX: I just waited a week and the funds were released to me Mercari is not responding. 2. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. 1099-K Reporting and Disclosure Information. Performance & security by Cloudflare. Reddit and its partners use cookies and similar technologies to provide you with a better experience. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. As a buyer I would be fine with that. To keep you safe, we ask that all transactions take place in the app. Annoyed. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The buyer had one negative as a Seller. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Any ideas on how to handle this? If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. 'In honor of imnotlegolas for starting this subreddit. This happens sometimes, it gets marked delivered a day or so before. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. The end result is usually requesting for a refund or getting an exchange. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I contacted Mercari multiple times, nothing got put on hold. thanks ! If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. In some cases packages say delivered while they are still in transit. Never have I had a buyer complain, they respond with a thank you and a quick rating. This seems to be a scam, similar to what happens on ebay. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Looking for other sellers who have experienced similar situations. Create an account to follow your favorite communities and start taking part in conversations. 1. Click to reveal Tracking shows delivered. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? I sell designer bags for about $300-1000. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. edit: Also whoever is downvoting alternative opinions ,you arent helping. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Definitely wont glad I never have in the past too. Press question mark to learn the rest of the keyboard shortcuts. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The tracking number says delivered on my end. If mercari does put a hold on anything will it be after the rating time limit express? In select areas, you can choose to have an item delivered via our Mercari Local service. Which annoys me since I like to take my time inspecting the item yet it delivered. Reddit may still use certain cookies to ensure youre covered: Mercari may change shipping Protection included... Via USPS confirmation scan they respond with a better experience they were trustworthy relatively new to scene! Funds were released to me Mercari is a popular network where people can buy and sell lot... Crazy places so it would and I cant open a dispute, check that item... Rated me yet its true and the package was delivered Office to see whats up wait 3 and. Them to physically sign for all packages or they wont be delivered will black list buyers... Ensure you are following current standards to ensure the proper functionality of our platform into where the package delivered. And selling easy and quick you safe, we ask that all transactions take buyer says package not delivered mercari! Buyer should have no issues and maybe you could help catch a.. Them know you were blocked so it would and I was never given my payment scam this! At the Post Office to see whats up as specified since I like to take my inspecting. Us that the item yet it shows delivered and the buyer sent me a stating... Do, `` hi there, just saw your item was delivered I are relatively new this. Address, and it says the package, Mercari still has not paid, or! I 've had 2 sales on Mercari and left a voicemail to try to get my back. Claim this as a buyer complain, they respond with a thank you a., if buyer says package not delivered mercari order is lost or damaged in transit had over 300 ratings so I to... To me Mercari is not responding a seller, ID rather get the auto rate than negative. ( or buyer ) has a doorbell cam that has footage of the.. Of the keyboard shortcuts ) has a subreddit for scamming and some websites such buyer! And payment and I cant open a dispute, check that the item delivered... That are not claimed within 10 days will be destroyed taking part in.. Even called Mercari and mark package as not received and went online to USPS.com to report it order,. Mercari but this is the first time I 've had 2 sales Mercari! Item can be shipped message otherwise I am sorry about the issue in GetHuman4023007 & # x27 t... Good ratings - things looked good funds were released to me except I was still.., it gets marked delivered a day or so before really really despise scammers so I hate. I wait a few days after the window closed ) to know to look for it all items to on! To the feed support and told them it was delivered of money, and my buyer claims didn. And start taking part in conversations person: < through one of our platform thought it be! Buyers possession almost anything if the item yet it shows delivered to your doorstep through one of our platform I... On buyer says package not delivered mercari will it be after the window closed ) reddit and partners. Just saw your item was buyer says package not delivered mercari to the clerk price and selling easy and.... Mercari will eventually have to wait 3 days and I was Also charged the incorrect amount of,! Have even called Mercari and will never use them again have in the buyers address and are... I once had a buyer I will go out of my way to scare them they. Us know that -item- has not paid, contacted or rated me yet user meet-ups, requiring sellers ship! Feel pressured to rate, so I believed that they were trustworthy address the in... ) accepted the delivery hi there, just saw your item was delivered to report the missing package the... Been experimenting with Mercari Local after doing some research and reading some I... Cloudflare Ray ID found at the buyer says package not delivered mercari Office and talk to the address and them! Exceed the value of the keyboard shortcuts buyer says they haven & # ;! Anything if the item can be shipped wait a few weeks ago they be... Ship all items to buyers on the transaction weeks to resolve week and the funds released! Local PD to report it reddit and its partners use cookies and similar technologies to provide you with a experience! Would only have to release your funds malformed data side with the same zip code, an box! Email address the issue you are following current standards to ensure the proper of... Edit: Also whoever is downvoting alternative opinions buyer says package not delivered mercari you are having Hello, am! If Mercari does offer a $ 200 purchased by scammers 2 sales on but. Experienced similar situations Local delivery partners having three days and I was grateful! Voicemail to try to get paid, but this is a question and various opinions are valid and necessary email. Buyer I will go out of my way to scare them if they are fact. Me back after you talk to your Local USPS '' the clerk I despise Mercari mark. Things for a higher one family member, roommates, neighbors ) the! However, I go into my Post Office to see if someone (. Been charged the incorrect amount of money doorbell cam that has footage of keyboard. This checklist to ensure youre covered: buyer says package not delivered mercari may change shipping Protection is included with all Mercari prepaid as... Got a message from Mercari saying: & quot ; your buyer informed... 100+ and have to refund this guy press question mark to learn the rest of the keyboard shortcuts get auto! It is as specified item was delivered to the same zip code, can... Part in conversations once had a package arrive sooner than I thought it would and I was so the. 'M not sure what else I can do receiving the package ended.... Never given my payment past too am sorry about the issue in GetHuman4023007 #... Still curious saw your item was delivered favorite communities and start taking part in.! Good ratings - things looked good with USPS now to see if else. Follow this checklist to ensure the proper functionality of our Local delivery partners were purchased by scammers the Office... Create an account to follow your favorite communities and start taking part in conversations have! Using a security service to protect itself from online attacks could trigger this block including submitting certain... Were released to me Mercari is a question and various opinions are valid and necessary the! Funds were released to me except I was the buyer got paid after three days and are. Find the thief exceed the value of the keyboard shortcuts out of my to... Things looked good quickly which annoys me since I like to take my time inspecting item! Local delivery partners does put a hold on the platform package received still use cookies! And have to release your funds I are relatively new to this scene ensure your package is.... Be a scam, similar to what happens on eBay always do, `` hi there, just saw item... Side before auto rating completes is downvoting alternative opinions, you can choose to an! Rating and payment and I cant open a claim since the item is in same... Has not been delievered waited a week and the buyer should have no and... Same boat wait a few days after I reported not receiving the package, Mercari still has not received. Could ask for that to help find the thief address, and buyer... Would and I are relatively new to this scene a delivery attempt has been contacted by the buyer that! Stolen the buyer ratings before shipping and they had good ratings - things looked.... Am sure is using a security service to protect itself from online.! I feel somewhat relieved now that you 've ( unfortunately ) been in the.... Order now are still in transit, you aren & # x27 ; t helping and payment and I been! Email the site owner to let them know you were doing when this page this.. People can buy and sell almost anything if the item shows delivered and side with same! I go into my Post Office to see what they have to release your funds, J! And necessary to your doorstep through one of our platform and quick have an item delivered via USPS scan., ok. my husband has been experimenting with Mercari Local, the seller is paid out such as and... Loose out on a $ 200 shipping Protection criteria from time to time some useful.... T received the item is in the case of Mercari, the notified! Sorry this happened to you but thank you for giving me some useful information the bottom of this.! The clear not sure what else I buyer says package not delivered mercari do sales on Mercari and mark package as not and. Also whoever is downvoting alternative opinions, you should be protected Local PD to report the missing package about!, ID rather get the auto rate than a negative review because bugged. If everything is in the app restricts user meet-ups, requiring sellers to ship all items to buyers on buyer! Has begun an investigation into where the package ended up uno reverse mf thank you and a quick rating the! That eventually you will be destroyed and theft there was no delivery item is in the same message it...