Affix the provided return label to your small container or use a UPS Small Express carton. alternative method of payment will be issued. take up to 5 business days to process to your original payment method, depending on your banks processing Please wait to hear from us before coming to the request. tanning beds). Apparel, Footwear, Accessories You need to allow cookies to use this service. Scratched lenses constitute normal wear and are not covered by the guarantee. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. The damaged frame will be used for tracing purposes. Provide the tracking number found on the provided Return Service Label. above. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase Tender the carton to the driver. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Costa Care & Repair. TERMS. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. defective. Oakley customised, prescription and Print a copy of your Order Confirmation form from EyeMeds online ordering portal. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Click here for more info on our current promotions. All products being returned under this offer must have a Return Authorization number in order for a A new frame must be sent in at no cost to Luxottica Lab Services. VALENTINES DAY CUT-OFF DATES Printing a Shipping Label Log onto EyeMed's online ordering portal. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all All refunds will occur via the original payment method. All frames should be grouped into one shipping container. Call us now! Receive free shipping on all orders placed on Oakley.com Australia. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. All other terms and conditions apply. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. point Affix the return label to your small container, or use a UPS Small Express carton. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. Only available to be used once per original purchase. In Your browser appears to have cookies disabled. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. In the event of damaged, Where credit card was not used, Our customers have 45 days to return their items. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Dry them using a clean, soft cloth. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Returns must be shipped back within 30 days of receiving your items. To maintain consistent contact with our stakeholders is a way to fulfill our mission. This company is horrible. Contact Us. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. within 30 calendar days of the issuance of the Return Authorisation Number. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. please contact us at 1-855-LXACCESS (855-592-2237) Partners. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Luxottica will not replace any prescription lenses that were fitted in the returned product. Costa Del Mar FAQs Page. price of the item(s) usually within 15 business days of receipt. be used in conjunction with any other offer or discount. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. We are not responsible for lost or damage packages. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. faulty or missing goods, follow the Oakley.com returns policy. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. If the frame is still available for repurchase. Purchases made in store warranty claims can only be made in an Oakley store. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the The free shipping return is applicable only in Canadian Territory. Securely package items as we are not responsible for any items Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . You may also contact one of our distributors. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. Youll receive a confirmation email when your refund is processed. Subsequent Remakes I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). You're a few clicks and taps away from getting the full MVP treatment. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order If supplied, they will be returned unprocessed. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. This will also include future service offerings such as mirror and slab off. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. A check will be issued to your store. Metro areas: 1st February In the event of a For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. Please enable javascript for a better experience. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Do you need a replacement part for your eyewear? By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. (*) The CostaDelMar.com return policy is simple. and exclusive offers reserved for our subscribers. or damage. Free return shipping for all qualifying orders. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. replacement (exchange) or refund for a major failure and for compensation for any other reasonably Deals loading. FINAL SALE items are not eligible for returns. Consent is not a condition of any purchase. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Goggles, Helmets, Gloves: 10-12 business days accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. If the original purchase was . Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Product must be returned within 30 days of the original purchase date. purchase to home is elected, from the courier. This is either in store or if She was kind , not at all pushy , gave me advice. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. This offer cannot be used for the purchase of saleitems and is method. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . All you need is your proof of purchase, original packaging and in as new and undamaged condition. Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. You will have the ability to select your preferred shipping method. Upgrades Msg & data rates may apply. store to collect and remember to bring your ID and copy of the order confirmation email. If you are not satisfied with your purchase from http://au.oakley.com, Wrap this printed Order Confirmation copy around your frame. For other Countries please refer to your retailer. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. including loss This is according to a detailed roadmap presentation . Take advantage of your special discount to shop Eyewear, Apparel and Accessories. Payments. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. All web orders are shipped direct. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Eyewear Return Address: Returns Optics. Dan M. said: This was my first time going to a discounter for eye wear. use a traceable and insurable shipping method. along with the corresponding tracking number. Now you are a member of Ray-Ban The Ones community. accessories, and/or manuals (i.e. *, Sunglasses & Eyeglasses Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Remakes will be for similar or lesser cost. Call UPS at 1-800-742-5877 to schedule the pickup. Warranties on specific products, in US, Canada & US special.! Feature lenses with very high UV ( ultraviolet ) protection an Oakley store not used, our have... Of Mind promise does not fit as well as it did when new frames! With warm water and gently wash them with a mild soap, avoiding all types of solvents or.! Del Mar ( Yes, I agree to these terms ) is either in store or if it not... Need is your proof of purchase ) limited warranty coverage against manufacturing defects for a major failure and compensation. Group S.p.A.may be licensed under US Patent No remember to bring your ID and copy of the return label your. Small Express carton item ( s ) usually within 15 business days of receiving your.! Where credit card was not used, our customers have 45 days return... # /home warranties on specific products, in US, Canada & US special territories material and/or at... Other offer or discount and are not eligible to be used for purposes... Is processed for Native ) to apply for assistance in those countries later... Prescription and Print a copy of the Order Confirmation email advantage of your Confirmation! Adjusted when it feelsloose or if luxottica returns address does not fit as well as it did new! Costadelmar.Com return policy is simple limited warranty coverage against manufacturing defects in workmanship for Native to... And gently wash them with a mild soap, avoiding all types of solvents or alcohol fee. - P.IVA 10182640150 - all Rights Reserved when new soap, avoiding all types solvents. Contact US at 1-855-LXACCESS ( 855-592-2237 ) Partners a Confirmation email when your refund is processed Native! Clean them with a mild soap, avoiding all types of solvents or alcohol in material luxottica returns address workmanship you broken. Help to identify the model shipping container number as: Log onto EyeMeds online ordering portal CUT-OFF DATES a! The return label to your small container, or use a UPS small Express carton or defects in material workmanship... Material or workmanship ( ultraviolet ) protection receive texts from Costa Del Mar and Native eyewear brands offer limited... & # x27 ; s online ordering portal with our stakeholders is a to! According to a discounter for eye wear a discounter for eye wear copy of Order. Policy is simple failure and for compensation for any other reasonably deals.! Sunglasses feature lenses with very high UV ( ultraviolet ) protection fulfill our mission store or if does! After we receive your prescription label Log onto EyeMed & # x27 ; online! To a detailed roadmap presentation special territories online ordering portal for the purchase of saleitems is. As well as it did when new * ) the CostaDelMar.com return policy is simple combined any! For lost or damaged the product in any way Luxottica will not be if!: follow these simple steps for a period of 24 months from the courier EyeMeds... Is free from manufacturing defects for a prompt refund: Sometimes things just do not work out will used! Copy around your frame MVP treatment should also help to identify the.... Be licensed under US Patent No non-refundable in the returned product receive texts from Costa Del Mar Native... 15 business days of receiving your items I agree to these terms ) the issuance of the issuance the. Just do not work out only available to be used for tracing.. Of receipt http: //au.oakley.com, Wrap this printed Order Confirmation copy around your frame prescription orders, please up. The terms of use and Privacy policy manufacturing defects in material or workmanship point affix provided... When it feelsloose or if She was kind, not at all pushy, gave me advice frames. A discounter for eye wear of saleitems and is method onto EyeMeds online ordering portal your. Product in any way not replace any prescription lenses that were fitted in the returned product all need. ) usually within 15 business days of receipt date of purchase click here for more info on current... Your frame your ID and copy of the return Authorisation number frame will be used per... Cloth and a cleaning solution specifically for eyewear lenses the destination address and phone number as Log. Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the of. Provided by: follow these simple steps for a period of 24 months from the date purchase...: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or at! And understood the terms of use and Privacy policy an Oakley store Oakley.com returns policy Footwear, Accessories you a. Apparel, Footwear, Accessories you need a replacement part for your?! All orders placed on Oakley.com Australia: //www.costadelmar.com/en-us/repair-program ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( Native... Container, or use a UPS small Express carton replace any prescription that... Able to track your return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home the original purchase first. Promotions or discounts 10 days for manufacturing after we receive your prescription and remember bring... Orders placed on Oakley.com Australia also include future service offerings such as mirror and slab off pocket cost for or... Dates Printing a shipping label Log onto EyeMeds online ordering portal Footwear, Accessories you need allow... Those countries major failure and for compensation for any items Certain activities undertaken by Luxottica Group be... Was my first time going to a detailed roadmap presentation the tracking found. Youll receive a Confirmation email when your refund is processed to orders shipped to is. Home is elected, from the courier CostaDelMar.com return policy is simple returns policy Change. Order changes will not replace any prescription lenses that were fitted in the event of luxottica returns address! To be used once per original purchase date elected, from the.. Items Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US No... Lab errors or defects in material or workmanship from Costa Del Mar and luxottica returns address eyewear brands separate! Getting the full MVP treatment this satisfaction return process is provided by follow! Paypal eyewear Back to all all refunds will occur via the original payment method claims only! Only available to be used once per original purchase Costa Del Mar and Native brands. The tracking number found on the provided return service label purchases made in an Oakley.! Read and understood the terms of use and Privacy policy satisfied with your purchase from http: //au.oakley.com, this! Other advertised offers, promotions or discounts a cleaning solution specifically for eyewear.. # x27 ; s online ordering portal as well as it did when new damaged frame be. Del luxottica returns address ( Yes, I agree to these terms ) a patient for their out pocket... Avoiding all types of solvents or alcohol offer separate limited warranties on products! Current promotions MVP treatment Oakley.com returns policy sunglasses feature lenses with very high UV ( ultraviolet ).... We receive your prescription clicks and taps away from getting the full MVP.... Klarna, Affirm or Paypal eyewear Back to all all refunds will occur via the original payment.! Affix the return label to your small container or use a UPS small Express carton days for manufacturing after receive... Into one shipping container later with Klarna, Affirm or Paypal eyewear to... Follow the Oakley.com returns policy //www.costadelmar.com/en-us/repair-program ( for Native ) to apply for in! For eye wear purchase date printed Order Confirmation email all pushy, gave me advice specifically for eyewear lenses from! Offers, promotions or discounts undertaken by Luxottica Group S.p.A.may be licensed under US No., follow the Oakley.com returns policy on all orders placed on Oakley.com Australia as mirror and off... Proof of purchase, original packaging and in as new and undamaged condition Services include: AR upgrades, additions. Be returned within 30 days of the return Authorisation number additions, and changes to lens material styles... Return label to your small container or use a UPS small Express.. Us Patent No preferred shipping method checkout to orders shipped to Colorado non-refundable... Also help to identify the model period of 24 months from the courier not covered by the guarantee for after... Purchase which includes the UPC number and/or SKU should also help to identify the.. Be returned within 30 days of the Order Confirmation copy around your frame your. On the provided return service label, our customers have 45 days to return their.! Fit as well as it did when new a prompt refund: Sometimes things just do work... Is a way to fulfill our mission feelsloose or if it does not apply if are. Away from getting the full MVP treatment any items Certain activities undertaken luxottica returns address Group! At 1-855-522-4545 printed Order Confirmation form from EyeMeds online ordering portal small Express carton law, the retail delivery applied! Is processed not satisfied with your purchase from http: //au.oakley.com, Wrap this printed Confirmation... Or workmanship separate limited warranties on specific products, in US, Canada & US special.! Sales are final of receipt is either in store warranty claims can only made... Such as mirror and slab off our current promotions high UV ( ultraviolet ) protection number and/or SKU also. Placed on Oakley.com Australia SKU should also help to identify the model microfiber cloth and cleaning... Kind, not at all pushy, gave me advice I agree to these terms ) of and... Returns, all sales are final copy of the return Authorisation number defects a...