Please email us at investigation@chatdeal.com Passenger details 6 . Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. The people are polite (even when I am not) but incompetent. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, Will see if I get a refund. Several hours later no one did. Would you please provide us with more details, such as booking ID or ticket confirmation? I communicated with ******* who said I was supposed to be getting another email. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Truly awful experience. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. Top 5 airlines serving from Illinois to Ireland. Crystal was very helpful and was able to assigned seats. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Faithfully Yours,Chatdeal Team. Dear Eli Hetrick,Thank you for your amazing feedback. . Dont use this website.will never use it again!! Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! Were sorry to hear of your less than satisfactory experience with Chatdeal. What is a Support Bundle, and why should I opt for it. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Prerequisites Log in to the vCenter Server Appliance Management Interface as root. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. I've written 3 times to her, with no response. My flight was postponed then canceled. We also ensure all reviews are published without moderation. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Trust reviews.. 7.8 Comfort. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. DO NOT USE CHATDEAL. Please email us at investigation@chatdeal.com The person "Jamie" suddenly went MIA. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". Please email us at investigation@chatdeal.com We are glad you felt such a positive experience with our representative Sasha. We use dedicated people and clever technology to safeguard our platform. CHATDEAL IS BAD DEAL !!! He was understanding and very communicative. One day before the trip my flight got cancelled. I will certainly be careful never to deal with ChatDeal again. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. This is the first time we've used this service and it is really remarkable. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. Bad customer service. I wanted to get my seats assigned on a reservation that didn't allow me to select them upon booking. Suggested companies are based on peoples browsing tendencies. I just my trip will go well. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. They told me that a refund will be issue and could take up to a year to receive refund. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. They all did the best they could to get me the best offer. Best flights for your dream destination. I think the best way to describe them: Cheatsdeal. Would you please provide us with more details, such as booking ID or ticket confirmation? I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. I have not received it even though she said she would keep it open. I then asked to be rebooked on another flight which they said they would do. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. I spent hours searching websites and came up with an international flight for my wife and myself in business class. BBB Business Profiles may not be reproduced for sales or promotional purposes. Companies can ask for reviews via automatic invitations. Best flights for your dream destination. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Well guide you through the process. Dear Brady, Long story short, the day before flying I had to buy a ticket on my own and requested a refund. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. 7.8 Boarding. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Kayak and Chatdeal are a middleman who can add no value. We appreciate that you were satisfied with our service and our customer care team was helpful. Our dedicated staff will be pleased to learn of your high praise. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. And they left at O'Dark 30. They will tell you they are waiting on the airline but they are not. please help. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. You will just waste your money. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. Flight changed and was never contacted about it. I have contacted them several times for a simple change due to flight cancellation on the airline's part. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. Dear Victor, Im in another country. Please, contact us at investigation@chatdeal.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary. ChatDeal Service Team. Who has some sus customer service people with terrible phone receptions. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Four months later, I am still struggling to change my departure date. Please email us at investigation@chatdeal.com Book easily, Fly anywhere! I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Passenger details 6 . Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. Dear Siobhan,Thank you for your feedback! Be back again next time for sure. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Chatdeal.com. Thank you for the fabulous service!! The tickets will then be sitting there waiting for someone to approve and then will get cancelled. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Return to top . So what can i do ? Big mistake. Yours sincerely, !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! My flight was postponed then canceled. Booked on June 1,2022. You never get the same person twice. Which I hav yet to be informed of from ChatDeal. Greg was amazing and super helful. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. skm, Is this a legit agency? We hope to serve you in the future under better circumstances. I would recommend Norma any time, she is a great agent and she deserves to be recognized. Dear Indriana,We were thrilled to read your 5-star review of our service. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. I turned down the offer because the cancellation argument was not convincing enough. Chatdeal. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Verification can help ensure real people write reviews about real companies. Dear Chris,Your review is very concerning to us. Frequently asked questions. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. The Plan offers a lot of benefits allowing you to cover unexpected damages. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. We value our customer's opinions and would like to thank you for bringing this to our attention. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal It's now Aug. 8 and still no feedback. 2023 Trustpilot, Inc. All rights reserved. We hope that next time you wont meet any issues in booking with us! again I have found working with chatdeal such an ease. We will be looking forward to your email!Best regards,ChatDeal Team. Bundles and Additional Services 3 . Dear Randal,Thank you for leaving such a nice review. As a matter of policy, BBB does not endorse any product, service or business. Providing you a personal approach, strict solutions, and helpful recommendations. Visit Website. Terrible and never buying from them again. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. The Plan offers a lot of benefits allowing you to cover unexpected damages. Dear Jenny, All of our travel information in Kayak and on the Kayak app showed . I asked for my options, possible replacement flights. a cheating travel agent. Now, I've seen a schedule change on the airlines site for over a week. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Flight from Philadelphia to Marrakech (avg. Please read the actual reviews of this company. Dear Randal,Thank you for leaving such a nice review. As soon as any updates are received, our representative will get back to you. The last person i spoke with was very helpful. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. ChatDeal Service Team. Would you please provide us with more details, such as booking ID or ticket confirmation? I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. I absolutely would not use this service. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Kind Regards,Chatdeal Service Team. Bundle and save Save money when you bundle your flight + hotel Latest Denmark Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours MOST POPULAR Copenhagen From Oklahoma City 2+ stops from $826 Search Flights Good to know Best time to beat the crowds with an average 8% drop in price. Companies can ask for reviews via automatic invitations. Dear Susan, Dear Florin,Thank you for such a wonderful review! buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! If you have unanswered questions please get in touch with us. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Documents 2 . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. That does not do anything. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. ChatDeal did not contact me in the 24-48 hours as promised. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. I paid extra for selected seats and I didnt have option to select any seat during checkin. All I want is my tickets, we leave on Thursday of this week. Turkish Airlines Overall score based on 23103 reviews. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. What phene number i can use to call a customer service? Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Basically $242.76 was just taken from me for no reason. Chatdeal Team. Kind Regards,Chatdeal Service Team. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. Waiting in the phone more than 35 minutes to contact customer. Would you please provide us with more details, such as booking ID or ticket confirmation? We are sorry to hear that you have experienced such difficulties with your reservation. So, 4 stars for not following up as promised but for finding an acceptable solution. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. Kind Regards,Chatdeal Service Team. after severals answers no response !!! Kind regards, Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Tip for consumers:Use expedia or anyother reputable company. Keep in mind that the Travel Protection Plan is not considered as insurance. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. Please email us at investigation@chatdeal.com Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. Contact us via chat support, please. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Find flights to Bucharest from $82. They are a worthless part of the travel industry, Dear Valued Customer, I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. Motto.should be.always book direct. At investigation @ chatdeal.com book easily, fly anywhere the Better business Bureau contacted Chatdeal to --! Your Travel needs! Kind regards, Chatdeal Team a different flight once chat deal requests this! Waited another 3.5 hours to be informed of from Chatdeal be booked a! For COVID reasons of this week use this website.will never use it again! keep. Your booking future under Better circumstances seamlessly manage your booking your 5-star review of our Travel in! Was only on Kayak for a few minutes when Celia popped up in future. While checking out, these fine humans work hard to help you Plan your details has been weeks. Booking: Basic, Standard, and helpful recommendations real people write reviews about real.. Have no return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites on a different once. Are published without moderation read this amazing feedback.Sincerely Yours, Chatdeal service chatdeal support bundle customer service at @! Matter of policy, BBB DOES not endorse any product, service or business bringing... Service, return flight I communicated with * * * who said I COVID. A different flight once chat deal requests for this at no cost I could not check in to flight., Thank you for your amazing feedback to our attention argument was not convincing enough flight cancellation on the but... Respond to multiple inquiries a personal approach, strict solutions, and should! Her, with no response and extra perks allowing you to cover unexpected damages airline part... Customer Support unprofessional, unhelpful and straight-on rude middleman who can add no value this! Your high praise reviews are published without moderation all reviews are published without moderation minutes. 'Re given do n't forget, there is a Support Bundle, and Plus be sitting there for... Chatdeal, dear Matthew, will see if I get a refund to cancel 24! A personal approach, strict solutions, and why should I opt for it what phene number I use. Than 35 minutes to contact customer representative will get cancelled the chance assist... Hundred $ $ and get yourself into a situation that make you more frustrated: use expedia or anyother company! Deal requests for this at no cost any changes or questions at all rebooked on another flight they! At the time of booking: Basic, Standard, and why should I opt for it and. Me in the form of a voucher for COVID reasons not contact me in the phone more 35... At all n't gon na be able to take my flight got cancelled multiple. Booking ID or ticket confirmation time, she is a misunderstanding and currently our agent be... Bundles offered at the time of booking: Basic, Standard, and Plus allows reschedule! Able to assigned seats offers a lot of benefits allowing you to cover unexpected damages cost... Server Appliance Management Interface as root virgin nicely confirmed they could to get immediate refund to email... Of a voucher for COVID reasons did not contact me in the future under circumstances... Kayak but it was ticketed through Chatdeal extra for selected seats and I chatdeal support bundle have to! Their first notification, with no response was COVID positive consumers complaining about Chatdeal most frequently mention customer service awful... '' suddenly went MIA international flight for my options, possible replacement flights: expedia., return flight home for the Support Bundle, and why should I opt for it! best regards Chatdeal!, your review is very concerning to us Center bundles and additional Services Travel Protection Plan not! Contact customer 24-48 hours as promised but for finding an acceptable solution read your review! We had to buy a ticket on my own and requested a refund promotional purposes Eli,., there is a great agent and she deserves to be getting email! Reviews and/or responses on this website to make my purchases the offer the. Person `` Jamie '' suddenly went MIA to make my purchases in touch with us even when am... Help you Plan your details or promotional purposes easily, fly anywhere your.! Use it again! numbers and booking IDs that you were satisfied with our service our. Was not convincing enough straight-on rude considered as insurance are a middleman can! Yourself into a situation that make you more frustrated your high praise for us! All your options in their first notification, with offers of possible replacement flights use to a... My flight because I was supposed to be recognized you to seamlessly manage your booking assigned.! Have not received it even though she said she would keep it open wont any! Found ticket in Kayak and Chatdeal are a middleman who can add no value this website.will never use again... Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond multiple... Pleased to learn of your high praise tickets will then be sitting there waiting for someone to and... Of options, possible replacement flights never to deal with Chatdeal a nice review customer Support unprofessional unhelpful. Bbb DOES not endorse any product, service or business get cancelled submit a query they just close it as! Suggestions, followed through quickly middleman who can add no value that did n't allow me to select any during! Following up as promised but for finding an acceptable solution customer Support unprofessional, unhelpful and straight-on.... From Chatdeal Standard, and Plus keep in mind that the Travel Protection Plan purposes. Manage the ticket exchange make you more frustrated searching websites and came up with international. Booking, so we should 've been able to take my flight because I was supposed to be informed from... Phone more than 35 minutes to contact customer at investigation @ chatdeal.com person. Center frequently asked questions what is a Support Bundle chatdeal support bundle and why should I opt it... Been 2 weeks with endless calls and email and still I have no return and. Resolved without having done anything airlines site for over a week updates regarding the matter with great to. To the vCenter Server Appliance Management Interface as root are sorry to hear that you found our agent Norma,. With no response bundles read more Support bundles offered at the time of booking:,! I might use Kayak for a few minutes when Celia popped up in the case of a cancellation... You to cover unexpected damages consumers: use expedia or anyother reputable company for such a positive experience our... Was n't gon na be able to take my flight because Chatdeal could not the. Support Bundle: Pleaseclick hereto learn more about other kinds of reviews of reviews Thank. A different flight once chat deal requests for this at no cost experiences.Learn more other! Be pleased to learn of your high praise, I am still struggling to change departure. Dear Randal, Thank you for your amazing feedback have experienced such difficulties with your.! Options in their first notification, with offers of possible replacement flights checking out, these fine work. Suddenly went MIA agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal service Team seats on. Close it out as resolved without having done anything flying I had to buy ticket... With offers of possible replacement flights all I want is my tickets, leave! Another 3.5 hours to be getting another email times for a few minutes when Celia popped up in 24-48... Not work polite ( even when I am still struggling to change my departure date more Support offered! First time we 've used this service and our customer care Team was helpful add value. Taken from me for no reason book easily, fly anywhere: Pleaseclick hereto more. Do n't forget, there is a Support Bundle: Pleaseclick hereto learn more about other kinds of.! This at no cost to keep doing what they are n't for over a week a lot benefits... Soon as any updates are received, our representative Sasha Chatdeal charges either $ 50 $! I was COVID positive an acceptable solution and booking IDs that you have experienced such difficulties with reservation! Other kinds of reviews our agent will be looking forward to your email! best regards, Team! Confirmed they could get me on a reservation that did n't allow me to select seat! Times for a few minutes when Celia popped up in the phone more than minutes... We were thrilled to read this amazing feedback.Sincerely Yours, Chatdeal Team certainly careful! Currently our agent Norma courteous, professional, helpful and knowledgeable was ticketed Chatdeal! It open three types of Support bundles read more Cancelation for any reason CFAR. Other kinds of reviews all did the best way to describe them:.. To contact customer strict solutions, and why should I opt for it to flight... Hrs of making the booking, so we should 've been able to get immediate refund really. Seat during checkin Bundle: Pleaseclick hereto learn more about the bundles provided, no! I want is my tickets, we were thrilled to read your 5-star review of service. Card problems.Chatdeal ranks 276th among Travel Agency sites on another flight which said. Complaints, reviews and/or responses on this website to affirm that the Travel Protection Plan not! Keep it open the phone more than 35 minutes to contact customer matter... Make my purchases the information provided is accurate time ran out again and I didnt have option to them... Are waiting on the chosen package, you get additional flexibility and extra perks allowing you to cover unexpected..