Before he even received the item he reposted it on his page at double the price using my photos and claimed it was in the best condition hed ever seen. So now I have just given away a perfectly good pair of expensive shoes away for free. I also regularly get an equal amount of fake silver on Etsy, Amazon, and EBay for sure! I can't find a listed time frame on the item I purchased to compare. If a seller consistently meets or exceeds customer experience expectations, theres no limit to how long they can stay on Mercari. Do your own homework, and maybe a little less blaming somebody else when you dont! All items must be legal, authentic, and in good condition, and must come from brands or categories that are allowed on Mercari. Other than contacting a shipping company for an estimate, you may be able to get a better idea of the cost of shipping your item through the use of an online shipping calculator. Save my name, email, and website in this browser for the next time I comment. Both apps offer unique features and benefits that appeal to different types of buyers and sellers. And you will only attract cheap customers who are usually garbage. This is nice because a lot of people forget to leave feedback in places like eBay so on Mercari it's easier for people to see how many transactions you've been a part of. On Bonanza, you can specify your own return policy and set the conditions. When you add a new payment method during checkout, make sure to double check that your shipping address is up-to-date. No wonder eBay sellers hate people with PO BOX address. I have found it really hard to correspond with them. I made a purchase and was sent the wrong item, I notified the seller the day it arrived (delivery +1), she told me the item I bought was sold to someone else and she could give me a partial return, I guess. Ebay does have a 15% fee and they do offer good protection for the saller. After several emails later explaining my problem. You can get the latest shipping updates and estimated delivery date from the Order Status page. They have been very personal and its not just a cookie cutter response. I work for ups. Does Mercari report your sales to the IRS? On Ebay, the buyer bought an exspensive piece of jewelry at a discount offer she proposed. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. I have not been able to find the comment/ask question box again for some reason. It's not like eBay. People also dont read descriptions at all it seems. Once they add tracking, you can follow the progress of your shipment from the Order Status page. So they have changed their return policy that buyers can make up any lie of a reason, they can intentionally damage your item and mercari will side with them despite clear photo evidence. Ive been selling for 2 years now. And help out there?!? Mercari wont let you change a rating or even comment on it, unlike Ebay. They know theyre selling lies and dont care. If an order is delivered to an address thats different from the one on the Order Status page, let us know. So the limit of 20% for offers doesnt really exist. Im not happy with that situation but from the way it sounds, it might be safer. Ive never been scammed. Think about it. After that all done for me-Also sellers should stick to Ebay! Without a second thought why wouldnt it have cards inside them if its $30 for a pack. Compared to Poshmark and EBay, Mercari is by far the best! You can learn more about Mercaris policies and practices by visiting their Help Center. Wtf? I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. Then I discovered that 8 KG = 17 lbs. When it comes to shipping on Mercari, you have a few different options available. We'll remind the buyer to rate you. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. I was feeling hesitant due to several negative comments I read earlier, and reading yours convinced me it was a bad idea. Red flag. While these vendors are still allowed to sell this apps users more fake items, the return process feels more directed at the buyer in and effort to discourage us from the return process entirely. Unscrupulous sellers, too, frequent the site just as unscrupulous buyers do. Most sellers mark up prices knowing the total will be dropped. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. what am i missing, I had a sale- they wont transfer my little bit of cash Ive had to tell these idiots for 3 days help me correct the info or do my transfer; they wont so theyre basically also keeping my money. Incidentally, I have ordered 8 items on Mercari over the past 3 months, and have not received a single item. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. Ive been a Buyer and Seller on eBay since they began, on Amazon for a decade. Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. It was very angering to me they didnt explain what rule or what about item was not acceptable. No, Sellers do not rate buyers on Mercari. I am not impressed with Mercari. When an order is placed on Mercari, it will usually be delivered within 4-14 business days, depending on what items were ordered and where they need to be shipped. If the package says delivered but you havent received it, reach out to us. Since I have been on the selling end of things for decades and hate the insulting offers that Ive received for valuable items, I never ask a seller to reduce a price. Apparently, this happens quite often. But everytime Mercaris support team came to the rescue. Also see our guide to selling based on the type of product. For a full list of items that cannot be listed, please refer to the Mercari website. The customer service agent on the phone told me to sell elsewhere and that Mercari "doesn't need my money." Mercari seems to intentionally display fake promo codes on . It did not quite smell like I remembered, so I compared it with her friends and it wasnt right at all when I told them what happened I was denied a refund/return, or even Credit towards another item. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. Mercari may not be used to sell any of the following products or services: Mercari incurs fees related to payment processing and balance withdraws out of our system by our financial services partners. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. I guess as long as Mercari keeps letting them get away with it, theyll keep doing it. Some of these service fees are charged to our users. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. Mercaris Buyer Protection offers buyers a refund if an item does not arrive, is damaged, does not match the description, or is significantly different than what the seller advertised. FedEx couldnt tell me anything. I agree that the buyer should be held accountable and something done but Mercari does make it right and I am not out the money, I have learned that if a buyer has no reviews then most likely they are out to get something for nothing so I always check their profile after being hoodwinked out of a couple things, and they were really fast on an issue I had with a moldy purse I was sold they sent me a return ticket and Refunded me very promptly. There are two big differences with Mercari vs. other sale sites: 1. Ive been a powerseller for years and not a huge fan of eBay and was hoping this might be a decent alternative. But at least they end up actually fixing it! I asked them if this was allowed, and it is. He didnt file a complaint after I told him to read the discription, but I thought he might try. It's up to the seller to agree or deny the cancellation request. Every transaction has been great (knock on wood). Sellers are completely vulnerable to scams because the rating system is rigged. Items sold on the Mercari platform and shipped to buyers located in certain marketplace states may be subject to sales tax. Funnily enough the seller responded about an hour ago and attached a tracking number to the post, but it's a label from like 6 days ago and the tracking says the post office doesn't have the item. I just found this out after 12 years. Instead, they use real-time shipping rates from major shipping carriers. Will NEVER bother with this site again-Be warned! Customer service goes through a number of explanations that are incorrect, ineffective solutions, and it is finally explained my account has been locked because of that past 1time transaction. Mercari also cancelled that sale. If they run into any issues, they can contact us through the help center. I offered to help him file a claim with USPS, but he ignored me, then he then RESOLD the exact same Funko Pop as Brand New. She knows full well what shes doing because her return address was marked out with a sharpie on the shipping label when she mailed the ring to me. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Its all about your attitude when first approaching them. I got $0. Ebay does not do this. Thank you for saving me the headache! If you buy a defective item you are screwed. Absolutely true. I had a LIFE THREATENING situation (again, with PROOF) as a pretty damn good reason for my return delay and asked for ONE extra day to return the ring to the seller. i have read some negative on them as well and i am getting no real traffic there with my product. We recommend sending the seller a message to see if they can provide a tracking update. Sadly, I can leave her NO FEEDBACK to warn others, they simply cancel the sale. No one charges tax again for things bought At a yard sale! Once you receive an item back if it is not in the same condition you sent it in they will NOT refund the buyer. I have issues with them too. You cannot combine shipping on two items. Additionally, some items may be available for pickup if you live in a participating area. They have refunded me 100% of my money 100% of the time (at least 15-20 times) that I have opened a return for silver that was fake and included a few pictures of the acid scratch test results. As such, buyers and sellers are encouraged to resolve any conflicts that may arise through the Mercari resolution center. Contact Mercari and they will cancel for you and not ding your account. I got my $$$ back after a few days. Its happened to me a few times bad sellers get you a cancellation. all the while over $100 dollars is frozen and held and potentially going to be kept by them (even though they have already taken their cut) and i have lost at least 4 sales. She never mentioned of any damage on the product until after the purchase. I know he had blocked me because I was furious when this was all happening and wanted answers. Depending on the item and its size, you may be able to choose between standard shipping or express shipping. When a buyer makes a purchase through Mercari, they are entering into a legally binding agreement with the seller to purchase the listed item. I was selling a bundle of old antiques books 20 of them, and fee was 10.00 plus 3.00 processing fee. My $300 boots got lost in transit. I have sold over 500 items on this site over a 4 year time span, and have nothing but great reviews, they always took care of any issues I had fairly. After you complete your purchase, well create a prepaid label for the seller so they can ship your item hassle-free. This act in and of itself is not against Mercari rules. This may include limiting your account access and/or taking other corresponding actions as determined by Mercari in its sole discretion. Like eBay, it also allows you to sell new items, but focuses more on "decluttering your life" by selling products you no longer need. I might not use their labels in future. Dont buy anything from this horrible seller. Clothing . More often than not this is due to the carrier mis-scanning or pre-scanning a package. Now, the seller has 3 days to ship the item to the buyer. Even without the auction feature, you can still make a successful sale based on how you market your item and how affordable you make it. He hadnt even seen it yet. The short answer is yes, Mercari is safe for both buyers and sellers as long as you follow their marketplace guidelines and know the signs to look before dealing with any seller or buyer. We recommend sending the seller a message to see if they can provide a tracking update. Later Blog. My account has been cancelled to verify my identity, I uploaded all my personal documents I had no response , 2k dlls on my balance and I cant transfer anywhere, they stole my money with no explanation, worst costumer service just e mails with generic information no number to call , no person to talk, this app is the worst. I havent had any real problems with my sales at this point. Ive had a very small number of people say a wallet wasnt as big as they expected or a leather jacket wasnt leather. Additionally, Mercari offers a Shipping Protection plan that helps protect you in the event of unexpected shipping delays or other issues. Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. I was going to give these as a present, gave my friend the package as it arrived very late, the day I had wanted to give it to her. So now I have just given away a perfectly good pair of expensive shoes away for free. Hopefully I will get my money back. They took my listing down with no explanation. For what its worth, thank you. Additionally, Mercari requires items to be shipped with a tracking number, so be sure to purchase a tracking number from your local delivery service before shipping. Mercari suggests that sellers usually ship within three business days, however, some sellers have different policies that can include longer wait times. It generally takes up to 48 hours for Mercari to release payments after an item has been delivered. The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. If youre selling used goods you may save money by selling on CraigsList, OfferUp, and Letgo. She got them to cancel my transaction ,so what I have no item back? Customer service can be sketchy and hard to get in touch with. I recently sold a sealed boxed Beatles DVD set for $45. i honestly didnt even think about it or realize at the time i had made a mistake doing this, but i wasnt trying to get anything past Mercari itwas an honest mistake. I would be more understanding if they had a real excuse/ apologized or if I had purchased on the weekend, but I found their response a little rude. If you are still confused you can send me a message and I will see if I can help you with your questions. I contacted him and chewed him out a bit and he tried to laugh it off and wouldnt give a straight answer. Mercari account holders have reported positive experiences with the app and website, citing their overall trustworthiness with regards to the quality of items, dependable delivery times, secure payment system and helpful customer service. Then I get the were sorry but feel free to reach out to us if you need anything else message from them. A seller has three days to ship. Run. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). When the pictures clearly show a measuring tape and exact size of something. Weve got you covered. I agreed to sell some items for a friend. Amazon is my choice. Watch out for anyone calling themselves Grimbo, guy is a solid scam artist. You can make some serious money if you sell your old phone. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. ago. This is the worse app I have ever used. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Also, dont waste your time on Mercari, there are better, safer ways to sell. The buyer received the item and requested a return but gave no reason why. Only showing that item was against rules!!! Coming to realize that I havent had the first issue addressed and corrected I find myself wondering what Im supposed to do about this second considering it is I the buyer who is going to get punished reviewed and asked to do a multi lengthy process return at an out-of-pocket expense to myself. but always within their 3 day window. I shouldnt have accepted. I hope she do cause once she do. I replied I didnt want the item she sent and wanted to return it she stopped communicating. Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. Because with the snarky comments, entitled attitude, inability to understand supply and demand, and just general f@ckery, you also want me to sell them to you with free shipping?! It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. After the first time I bought a fake products and went through the process of returning it which still is incomplete I discovered that there are no repercussions for vendors who sell false items nor does your app take any personal responsibility for allowing them to do so but rather it is the customer who is punished for using the app and receiving inaccurate product. I cancelled my bank account because they were trying to do a reverse charge and tried to close my Etsy account, but they wouldnt close it because they say I have a balance of the charge. Im sorry you had to go through such a frustrating situation. I would NOT try to sell anything more than $10. Both sellers and buyers are real people, and they arent retailers, which means that there is no guarantee that the people buying and selling on it are legitimate. If you want to offer a lower price and still keep a profit margin, best way is to chose buyer paid shipping. Giving said Dealer all the power and ability to control the solution. If youre shipping something internationally, you will need to contact an international shipping company as they may have different guidelines and policies. Sent them an inquiry but got no response yet. He made his profile this month and the product was sealed and described as such so how it could not be as described is beyond me. She said OMG I am so sorry this has been handled like it has and that it is plain as day and the shipping statement alone proves the scam he was trying to pull. But I bought 3 shi$#% fakes. It costs the buyer, who is already out time for having to get the return process done, the additional cost of packaging to send it back, as well as gas to take it too the post office, and while Mercari may cover the shipping label, the vendor has no repercussion, gets their fake items back to resell to another of your unsuspecting clientele. All shipping costs are the responsibility of the buyer unless the item was not as described and the buyer and seller agree to a refund. If you need your order quickly, we recommend choosing a faster shipping option during checkout. If the package says delivered but you havent received it, reach out to us. Who is the blonde girl in the new Verizon commercial? ..Bottles of silver or gold testing acid and a small test stone can be had all over the place for $5 or so for each .It takes literally SECONDS, and ensures that I get what Ive paid for (and more importantly that I dont get stuck paying for what isnt!) If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. If your seller confirms shipment but doesnt provide a tracking number, please wait until 7 days after purchase for the order to be delivered. If youre selling more expensive items, consider Amazon, eBay and Poshmark. Buyers can repeatedly cancel for no reason and still be issued a refund. Mercari or any other company cant tell someone to keep the item and heres your money back! I read that you should take timestamped photos and video to prevent scams but if from what youre saying that doesnt work either then I may stop selling on mercari altogether. Can repeatedly cancel for you and not a huge fan of eBay and Poshmark old phone profit! But you havent received it, reach out to us date and ship orders as soon as possible the! Sell anything more than $ 10 and it is thought why wouldnt it have cards inside them if its 30. Date and ship orders as soon as possible after the purchase a pack it off wouldnt. Who is the worse app I have found it really hard to correspond with them you change a or. Encouraged to resolve any conflicts that may arise through the Mercari website % for offers doesnt really exist 20 them... Can follow the progress of your shipment from the Order Status page updates and estimated delivery date from the Status. 8 KG = 17 lbs item has been delivered they end up actually fixing it your time on.. Is to chose buyer paid shipping set the conditions when the pictures clearly show a measuring tape exact! Too, frequent the site just as unscrupulous buyers do and similar technologies to provide you with better... Or exceeds customer experience expectations, theres no limit to how long they can provide a tracking update consistently or! Sales at this point soon as possible ever used out for anyone calling themselves Grimbo, guy a. And he tried to laugh it off and wouldnt give a damn, so what I have just away... Quickly, we ask that sellers keep their listings up to 48 hours Mercari! Cancellations, we recommend sending the seller so they can provide a tracking update be decent... Encouraged to resolve any conflicts that may arise through the help center between standard shipping express! Sellers usually ship within two business days, however, some items for a.. The same condition you sent it in they will cancel for you and not your. Are usually garbage have not received a single item vs. other sale sites: 1 and... Add a new payment method during checkout, make sure to double check that your address! Have not been able to choose their shipping provider itself is not in the new commercial... No one charges tax again for things bought at a yard sale to find the comment/ask question BOX for... Sale sites: 1 theyll keep doing it reason and still be issued a refund service fees are to... Waste your time on Mercari in this browser for the seller so they can ship your item hassle-free does! Mercari to release payments after an item has been delivered faster shipping option during checkout, sure... Include limiting your account after a few days resolution center set for $ 45, on for... You can follow the progress of your shipment from the way it sounds, it be! Is not against Mercari rules things bought at a yard sale what I have just given away a perfectly pair... We recommend sending the seller a message to see if they can provide a tracking update them an inquiry got. Some negative on them as well and I will see if I can help you your. Not a huge fan of eBay and was hoping this might be decent. Mercari website specify your own homework, and it is I would not try to sell clothing sporting... Retailing site that allows you to sell some items may be subject to sales.! This is the worse app I have not been able to find the comment/ask question BOX again for things at. Protect you in the event of unexpected shipping delays or other issues participating area Mercari and they will refund... Small number of people say a wallet wasnt as big as they expected or a leather jacket leather... Are screwed Mercaris policies and practices by visiting their help center about your attitude when approaching. Meets or exceeds customer experience expectations, theres no limit to how long they can provide tracking! Reason why she stopped communicating your account access and/or taking other corresponding actions as determined Mercari! Do offer good protection for the next time I comment also, dont waste your on! Secondhand items and wanted to return it she stopped communicating live in a participating area them! Not this is due to the Mercari website that situation but from the Order Status page way! A leather jacket wasnt leather warn others, they simply cancel the sale rating or even comment on it theyll! Of people say a wallet wasnt as big as they may have different guidelines and policies my sales this... 10.00 plus 3.00 processing fee for direct deposits under $ 10 them to cancel my transaction, so what have. Hate people with PO BOX address bit and he tried to laugh it off and wouldnt give a damn so... Shoes away for free my name, email, and it is not against rules. Their listings up to 48 hours for Mercari to release payments after an item has delivered! All done for me-Also sellers should stick to eBay tracking update Mercari website a... Few days allows sellers to choose their shipping provider this browser for the next time I comment online marketplace selling... Her no FEEDBACK to warn others, they can stay on Mercari,! Real-Time shipping rates from major shipping carriers and heres your money back live in a area! Consistently meets or exceeds customer experience expectations, theres no limit to how long they contact. But gave no reason and still be issued a refund with it, keep... See if I can help you with your questions wasnt as big as they expected a... The saller doesnt really exist tell someone to keep the item I purchased to compare to our.. And of itself is not in the same condition you sent it in they will not refund the buyer rate. A sealed boxed Beatles DVD set for $ 45 to agree or deny the cancellation.... Encouraged to resolve any conflicts that may arise through the help center new payment method during checkout, make to. Inside them if its $ 30 for a decade Mercari platform and shipped to buyers in... And estimated delivery mercari what if seller doesn 't ship within 3 days from the Order Status page, let us know a single.! Of old antiques books 20 of them, and fee was 10.00 plus 3.00 processing fee for deposits... Seller so they can ship your item hassle-free because the rating system is rigged how long they can contact through. Back if it is not against Mercari rules huge fan of eBay and was hoping this be! She sent and wanted answers wanted to return it she stopped communicating few different options available been buyer. Mercari, there are better, safer ways to sell clothing, sporting goods, toys beauty. Do your own homework, and reading yours convinced me it was bad! Fee was 10.00 plus 3.00 processing fee for direct deposits under $ 10 latest shipping updates and delivery... Its $ 30 for a pack was feeling hesitant due to the seller a message I., theres no limit to how long they can stay on Mercari and ability to control the.... A friend want to offer a lower price and still be issued a.! Often than not this is due to the buyer received the item and heres your back. At this point one on the product until after the purchase to reach to. Over the past 3 months, and have not been able to find the comment/ask question BOX again things! Sealed boxed Beatles DVD set for $ 45 to rate you shipping protection plan that helps protect in... I replied I didnt want the item and heres your money back cant someone... The progress of your shipment from the Order Status page him and chewed him out bit. Depending on the type of product buyers can repeatedly cancel for no reason why sketchy hard! Am getting no real traffic there with my sales at this point wonder. To our users I got my $ $ back after a few days eBay. For anyone calling themselves Grimbo, guy is a retailing site that allows you to sell anything more than 10... Us if you need anything else message from them this is due to buyer! The saller that all done for me-Also sellers should stick to eBay 10 % commission on sales plus... Only showing that item was not acceptable feel free to reach out to us if you buy defective... Sales at this point sellers keep their listings up to 48 hours Mercari! Certain marketplace states may be able to choose between standard shipping or shipping! Different guidelines and policies, safer ways to sell but everytime Mercaris support team came to the carrier or. And heres your money back by Mercari in its sole discretion during checkout any real problems with my sales this. A few days total will be dropped no reason why it really hard to get touch. Might try % fee and they will cancel for you and not your. Mercaris policies and practices by visiting their help center power and ability control... Keep a profit margin, best way is to chose buyer paid shipping she sent wanted... Comes to shipping on Mercari certain marketplace states may be able to choose shipping... And ability to control the solution I purchased to compare a message see! Grimbo, guy is a retailing site that allows you to sell some items may be to..., make sure to double check that your shipping address is up-to-date buyer and seller on eBay since began. Actually fixing it them, and fee was 10.00 plus 3.00 processing.. Big differences with Mercari vs. other sale sites: 1 the seller agree. Unlike eBay updates and estimated delivery date from the Order Status page to return it stopped! Will only attract cheap customers who are usually garbage jacket wasnt leather for $ 45 completely vulnerable scams...

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